Privacy Policy
L A Comms Ltd ("we", "us") provides business telecoms, IT support and security services, and, through L A Comms Payments Ltd, card payment services. This notice explains what personal data we collect, why, and your rights. We are the data controller for the personal data described here. For the services we deliver to customers, we normally act as a processor under the customer's instructions.
Who we are
L A Comms Ltd, Navigation House, Belmont Wharf, Skipton, North Yorkshire BD23 1RL. Telephone 0345 099 9000. Email (subject "Privacy"). ICO registration number Z2326572. VAT number GB 979 5193 54.
What we collect and why
| When | Data | Purpose | Lawful basis |
|---|---|---|---|
| You book a consultation or contact us | Name, company, email, phone, what you want to discuss | To arrange and hold the meeting and follow up | Legitimate interests (responding to an enquiry); contract where you go on to buy |
| You become a customer | Contact and billing details, site addresses, service records, call records needed to bill and support you | To deliver, support and bill the services | Contract; legal obligation (accounting, telecoms regulation) |
| You sign an order form or director's guarantee | Names, dates of birth and home addresses of directors, owners or guarantors; company credit information | Credit assessment before we supply services; enforcing a director's guarantee if the customer defaults | Legitimate interests (managing credit risk); contract (the guarantee) |
| You use our website | Pages viewed, device and browser type, approximate location, how you interact with pages | To measure what works and improve the site | Consent (analytics cookies) — see Cookies below |
| You call us | Your number, the time of the call, and a recording where we say so | Service quality, training and dispute resolution | Legitimate interests |
| Marketing | Business contact details | To tell existing and prospective business customers about relevant services | Legitimate interests for limited companies and public bodies. Where we contact sole traders or partnerships we rely on consent or the soft opt-in under PECR. You can opt out at any time |
| Visiting Navigation House | CCTV images at entrances and in common areas | Security of people, premises and equipment | Legitimate interests; footage kept for up to 30 days unless needed for an incident |
Where prospect data comes from
Business contact details we hold for prospective customers come from you directly, from public sources such as company websites and Companies House, from business data providers, and from events we attend. We record the source and remove data on request.
Automated decisions
We do not make automated decisions about you that have legal or similarly significant effects.
Who we share it with
Suppliers who help us deliver services and run the business, under contract and only for that purpose: UK telecoms carriers and network operators, our productivity and cloud platform provider, our billing and service desk platforms, a credit reference agency (Creditsafe UK) for credit assessment of customers and guarantors, payment providers where you take payment services, our accountants, and our web hosting and security providers. We do not sell personal data.
Sub-processors
| Category | Service | Location |
|---|---|---|
| Voice carriers | Call routing and numbering | UK |
| Network operators | Lines, broadband and mobile | UK |
| Productivity and cloud platform | Email, collaboration, bookings and hosting | UK / EU |
| Billing platform | Invoicing and payment collection | UK |
| Service desk platform | Tickets and support records | UK |
| Web security and delivery | DNS, firewall and content delivery for this site | Global edge; UK/EU data handling |
| Credit reference agency | Credit checks on customers and guarantors | UK |
For security reasons the list is published by category. Contracted customers can request the named list under confidentiality. We will update this list before adding or replacing a sub-processor; customers who object may contact us within 30 days of the change.
International transfers
Our systems are hosted in the UK and EU wherever possible. Where a supplier processes data outside the UK, we rely on UK adequacy regulations or the International Data Transfer Agreement.
How long we keep it
- Enquiries that do not become customers: 24 months from last contact.
- Customer account and billing records: the life of the contract plus 7 years (HMRC requirement).
- Call recordings: up to 12 months unless needed for a dispute.
- Director's guarantee and credit assessment records: for the life of the guarantee plus 6 years.
- Website analytics: up to 26 months, in aggregate after that.
Cookies and analytics
Essential cookies keep the site working and are always on. With your consent we use Google Analytics 4 and Microsoft Clarity to understand how visitors use the site: pages viewed, clicks, scrolling and session replays with text masked. IP addresses are anonymised. We also embed Trustpilot's review widget, which sets its own cookies. Analytics scripts do not load until you choose "Accept analytics" on the cookie banner; choosing "Essential only" keeps them off. You can change your choice at any time from the Cookie settings link in the footer. We do not use advertising cookies.
| Cookie | Provider | Purpose | Expiry |
|---|---|---|---|
| _ga, _ga_* | Google Analytics | Distinguish visitors, measure sessions | Up to 2 years |
| _clck, _clsk | Microsoft Clarity | Session identification and replay | Up to 1 year / 1 day |
| lac_consent | L A Comms | Remembers your cookie choice | 12 months |
| Trustpilot widget | Trustpilot | Shows our live review score; sets its own cookies per Trustpilot's cookie policy | Per Trustpilot |
Your rights
You can ask for a copy of your data, ask us to correct or delete it, object to or restrict processing, ask for it in a portable format, and withdraw consent where consent is the basis. Email marked "Privacy"; we respond within one month. You can also complain to the ICO at ico.org.uk.
Security
We hold Cyber Essentials Plus. Access to personal data is restricted to staff who need it, protected by multi-factor authentication, and logged. Our engineers are DBS checked.
Changes
We will post any changes here and update the date at the top.