Managed IT support with an architect behind it.
We look after your whole IT setup, from devices and firewalls to files, passwords and backups, and plan how to get it where it should be. One monthly cost, no big upfront invoice.
- No big upfront invoice
- Senior engineers only
- Free disaster recovery plan
- Yearly cyber training
Established 2009
Cyber Essentials PlusFixing tickets is the easy part. We look after the whole picture.
Devices, firewalls, files, passwords, backups and servers all have to work together. We check six areas when you join us, then keep checking them.
Support and response
Could you answer yes?
- Are tickets answered quickly, by someone who can fix them?
- Are problems spotted before your team notices them?
- Is there a clear escalation route when something major happens?
Where we take youSenior engineers, proactive monitoring and a clear escalation process.
Backup and disaster recovery
Could you answer yes?
- Are your backups immutable, off site, and somewhere you can see them?
- Has a restore ever been tested?
- Is there a written recovery plan that everyone has agreed?
- Does each person know their role if the worst happens?
Where we take youImmutable backups, tested restores and a disaster recovery plan, free for every client.
Cyber security and passwords
Could you answer yes?
- Does your team get cyber security training every year?
- Would they spot a phishing email?
- Do you check for weak or breached passwords, including on the dark web?
- Is access switched off the day someone leaves?
Where we take youYearly training, managed passwords, and clean control when people join or leave.
Firewall and devices
Could you answer yes?
- Is your firewall tested, up to date and actively monitored?
- Are security patches applied as they are released?
- Is every computer and server on a supported system? Windows 10 and Windows Server 2012 no longer are.
Where we take youA monitored firewall, patched devices and nothing left on out-of-date software.
Microsoft 365 and SharePoint
Could you answer yes?
- Is SharePoint designed around how you work, so the right people see the right files?
- Can you recover deleted files, and see who has accessed what?
- Do your files stay protected when someone leaves?
- Are you paying for licences nobody uses?
Where we take youSharePoint and Teams set up properly, regular housekeeping, and licences that match your team.
Hardware and infrastructure
Could you answer yes?
- Is your IT equipment reviewed every year?
- Do you have a replacement plan and a budget, so nothing comes as a surprise?
- If you still have a server on site, is there a good reason for it?
Where we take youYearly reviews, a budget you can plan around, and a move to the cloud where it suits you.
Something breaks. Here's what happens next.
- You raise itPortal, phone or email
- We prioritise itBy how much it's affecting you
- Senior engineer fixes itRemotely, or on site if needed
- You see it closedEvery update in your portal
If an attack gets through, you can recover.
Every client gets a free disaster recovery plan, agreed by everyone with a role in it, and practised. This is what it means on a bad day.
- 01Ransomware hitsFiles are encrypted. The business stops.
- 02Backups are safeImmutable copies can't be changed or deleted.
- 03We restoreEveryone knows their role. It's been practised.
- 04Back to workData back. Lessons fed into your roadmap.
From where you are to where you deserve to be.
The review becomes a roadmap: six months or several years, at a pace and budget that suit you.
Assess: know where you stand
The six-area review, done on site and with the people who run your business.
- Devices, servers and network
- Backups and recovery
- Security, passwords and email
- Microsoft 365 and licensing
Secure: close the gaps first
The biggest risks are fixed first, in an order you agree.
- MFA on every account
- Email protected against phishing and spoofing
- Devices locked down and patched
- Help towards Cyber Essentials and Cyber Essentials Plus
Modernise: upgrade without the capital bill
Work that usually arrives as one big invoice, delivered as part of your plan.
- Windows 10 to Windows 11
- Microsoft 365 and SharePoint, set up properly
- Old on-site servers moved to the cloud
- Network, Wi-Fi and cabling upgrades
Resilient: ready for the worst day
If something goes wrong you recover fast, because it has been planned and practised.
- Immutable backups that can't be changed or deleted
- A recovery plan, documented and practised
- Yearly cyber training for your key people
- A setup that scales as you grow
And no big invoice to get started
Built around how you work, whatever your size.
IT handled, costs you can plan for.
Growing teams that want IT looked after properly, without surprise bills. We get to know how you work, then build a roadmap that fits your plans and your budget.
- One predictable monthly cost
- A plan you agree, at a pace that suits you
- Senior engineers who know your setup
Engineers who know how a school works.
We work across the education sector. All our staff are DBS checked, and they understand the protocol and etiquette expected when they arrive on a school site.
- All staff DBS checked, certificates on request
- School protocol and etiquette understood before we arrive
- No big upfront invoice, one monthly cost you can budget for
Price matters. Quality shouldn't drop.
We work with charities across the UK, including local Age UK and Citizens Advice branches. We know budgets are tight, and that a lot of the work is done by volunteers.
- Discounted charity Microsoft licensing
- Help reaching Cyber Essentials and Cyber Essentials Plus, which can support funding and budgeting
- Projects planned around volunteers
Complex estates, joined up.
Large operations with several sites, complex routing, robust firewalls and many systems that need to work as one. We audit the whole environment, including bespoke, in-house and off-the-shelf software, then plan the move into the right ecosystem.
References available on request.
- Full audit of systems and software
- CRM integration and automated processes
- Network and security improvements
How would your IT score across the six areas?
- Support and response
- Backup and disaster recovery
- Cyber security and passwords
- Firewall and devices
- Microsoft 365 and SharePoint
- Hardware and infrastructure
12 quick taps, two for each area. Nothing is stored or sent.
IT projects, delivered without surprises.
A server move, a network overhaul, a new site. The art of any project is the detail, so we get into it before anything changes.
- Second and third-line engineers
- Cyber security specialists
- Network and routing specialists
- Single and multi-site
Scoping call
We listen first: what you need, why you need it, and what it has to work around.
- Your goals, budget and deadlines
- What's working today and what isn't
- Which skills the job will need
Indicative price
A realistic figure early on, subject to survey, based on the time and skills involved.
- Second-line, third-line or security specialist, as the job needs
- Complex routing, old switches and multiple sites allowed for
- You decide whether to go ahead before anyone visits
Full site survey
Engineers on site, getting into the detail of how your business runs.
- Network, switches, firewalls and Wi-Fi
- Servers, devices and bespoke software
- The weak points an attacker would look for
Project plan
One document everyone signs up to before any work starts.
- Named stakeholders, yours and ours
- A timeline, split into modules
- A way to roll back at every stage
Test, test and test again
Problems are found in testing, before they can reach your working day.
- Every change tested before it goes live
- What we test, we understand
- What we understand, we can plan
Deliver, one module at a time
Each module is ticked off as agreed before the next one starts.
- Paced to your budget, even one project a year
- Planned around your working day
- Rolled back if anything unexpected happens
Before we touch anything, we map everything.
We learn how your business runs, how it makes its money and where it could be attacked. Then nothing in the plan is a guess.
- Internet connection and leased lines
- Firewall and routing
- Switches and cabling
- Wi-Fi access points
- Computers and devices
- Servers
- Bespoke software and integrations
- Old systems that need isolating
Mapped. Now we can plan, with no surprises.
Off the office server, one piece at a time.
An old server, legacy software, and the fear it can never be moved. We protect what you have first, then move one piece at a time until nothing depends on it.
Day oneKey machines imaged and backed up. If one fails, we rebuild it on new hardware.
- Files
- Accounts software
- Retired:
Domain controllerDomain controllerEntra / Cloud Authentication - Retired:
Local group policiesLocal group policiesIntune - Retired:
Virtual machines (VMs)Virtual machines (VMs)Azure
- Power cuts
- Failed hard drives
- Connection drops
- Corrupted machines
One call, every supplier on it.
We won't leave you between two providers, each saying it's the other's problem. We tell everyone what we plan to do, and agree it together.
Network, cabling and Wi-Fi, all from one team.
Once the essentials are safe, we look at the network itself. We're a telecoms provider too, so the line coming in, the hardware, the cabling and the Wi-Fi are all ours to sort.
- ConnectivityLeased lines and broadband
- FirewallUniFi or FortiGate
- SwitchingGigabit where you need it
- CablingCat 6 or Cat 7
- Wi-FiAccess points and CCTV
- DevicesUpgraded to your budget
Cat 6 or Cat 7 depends on your budget and what you need. We'll tell you which, and why.
IT support and projects, answered plainly.
What is the difference between IT support and managed IT services?
IT support usually means fixing problems when you call. Managed IT services go further: we monitor and maintain your systems, keep them secure and plan improvements with you, so fewer problems happen in the first place. That is how we work.
What do you review when we become a client?
Six areas: support and response, backup and disaster recovery, cyber security and passwords, firewall and devices, Microsoft 365 and SharePoint, and hardware and infrastructure. From that we agree a roadmap, which could run for six months or several years.
How does your pricing work?
We agree a roadmap with you and build the work into one monthly cost, instead of sending a large invoice before a project starts. Work such as Microsoft 365 migrations, Windows 11 upgrades and network improvements is part of that plan, so there's no large capital outlay to find first.
Who will look after us?
Senior engineers at level 2, 3 and above. We don't use junior engineers, and you'll have your own portal to raise and track every request.
Is the disaster recovery plan really free?
Yes. Every client gets a disaster recovery plan, written down and practised, and yearly cyber security training for their key people, at no extra cost.
How do you price an IT project?
We start with a scoping call and give you an indicative price, subject to survey. If you're happy with that, our engineers survey your site in full, and we agree a project plan with a timeline and named people on both sides before any work starts.
What happens on a site survey?
Engineers map your network, switches, firewalls, Wi-Fi, servers, devices and any bespoke software. We also look for weak points, such as old systems that can no longer be updated and need isolating from the internet.
What if something goes wrong during a project?
We test each change before it goes live and deliver in small modules, so a problem affects one step and not the whole project. Each stage is planned so that we can roll back if something unexpected happens.
Can you move us off our server?
Yes. We protect what you have first, by imaging and backing up your key machines. Then we move files, email and software into Microsoft 365 and Azure one piece at a time, until nothing depends on the server in your office.
Will you work with our other suppliers?
Yes. For each stage we bring your software suppliers, internet provider and any other partners onto one Teams call, explain what we plan to do and agree who does what. You're never left between two providers.
Do you work with schools?
Yes. We work across the education sector. All our staff are DBS checked, with certificates available on request, and they understand the protocol and etiquette expected when they arrive on a school site.
Do you support charities?
Yes. We work with charities across the UK, including local Age UK and Citizens Advice branches. We help with discounted Microsoft licensing and with getting to Cyber Essentials and Cyber Essentials Plus.
Can you help us get Cyber Essentials?
Yes. We hold Cyber Essentials Plus ourselves, and we've helped clients, including charities, reach Cyber Essentials and Cyber Essentials Plus as part of their roadmap.
Remote support is instant wherever you are. For on-site work our engineers are dispatched from Skipton, so Leeds, Bradford, Harrogate, Manchester and Lancashire are a same-day drive, and we support sites across the UK from there. We also look after business telecoms and 3CX phone systems, and can check your lines before the 2027 PSTN switch-off.
Start with a conversation.
Tell us how your IT works today and what's holding you back. We'll start with a review, then agree a roadmap and one monthly cost.