I.T Support & Security

One partner for all your IT,
Telecoms and Cyber Security needs

Cyber Security... Is it important?

Did you know that 93% of businesses who suffer a critical data loss
never recover and liquidate within 12 months?

This is why we feel that so many businesses throughout the UK are at risk from Data Breaches, Cyber-attacks and critical data loss.

To further complicate this problem, when they try and find a reliable I.T (MSP provider)
to help them, they are met with ambiguous explanations and overly complicated technical answers, when the simple answer people want to know is.

“How do I make my business safe so I can focus on what matters?”  

Comprehensive Assessments:

We provide your business with a comprehensive assessment, to identify security vulnerabilities alongside an audit of your existing cybersecurity infrastructure. We provide detailed reports and recommendations to fortify your defences against potential threats, ranging from urgent, to a recommended roadmap over the coming years.

Data Backup and Recovery:

In the event of a cyber-attack or data breach, having a reliable backup solution is crucial as statistically, a staggering 93% of businesses who suffer a critical data loss, never fully recover and liquidate within 12 months. We implement robust backup strategies to ensure that your critical data is securely stored and easily retrievable when needed.

24/7 Monitoring and Support:

Cyber threats are worldwide and therefore do not work a 9 till 5 schedule, and neither do we. Our team uses specialist software that provides round-the-clock monitoring and support to ensure that your systems are protected at all times.

Employee Training & Awareness:

Knowledge is power, equally we don’t know what we don’t know, it is with this in mind we provide your employees with a customized training program to educate staff on best practices for recognizing and mitigating security risks.

Gold Support Package - Service Level Agreement

CRITICAL

Your main server is offline and all users are unable to work.

one of your network switches has failed and stopped half of the company working.

2 hour response.

MEDIUM

Your internet connection is offline, but users can still work locally.

Your CEO's computer has stopped working.

4 hour response.

LOW

A user needs a program installed on their computer.

A single user is unable to scan.

8 hour response time.

NO PRIORITY

Add/edit/delete user requests.

Non ticketed email requests.

N/A

Platinum Support Package - Service Level Agreement

CRITICAL

Your main server is offline and all users are unable to work.

One of your network switches has failed and stopped half of the company working.

1 hour response.

MEDIUM

Your internet connection is offline, but users can still work locally.

Your CEO's computer has stopped working.

2 hour response.

LOW

A user needs a program installed on their computer.

A single user is unable to scan.

4 hour response time.

NO PRIORITY

Add/edit/delete user requests.

Non ticketed email requests.

N/A

Titanium Support Package - Service Level Agreement

CRITICAL

Your main server is offline and all users are unable to work

One of your network switches has failed and stopped half of the company working.

30 minute response

MEDIUM

Your internet connection is offline, but users can still work locally.

Your CEO's computer has stopped working

1 hour response

LOW

A user needs a program installed on their computer.

A single user is unable to scan.

2 hour response time

NO PRIORITY

Add/edit/delete user requests.

Non ticketed email requests.

N/A

One partner for all your IT, telecoms and cyber security needs

L A Comms has developed a blue print to help businesses ensure their data is secure, backed up and protected against cyber threats.