CAREERS

Job Summary

Job Description

• Telesales Executive
• Padiham – (Office Location BB12)
• Desk Based Sales 09:00 – 5.00 (Full Time)
• Salary- £27,000 OTE
• Generous Commission, Pension Scheme, Quarterly Incentives

The Role

We are a Business Telecommunications company, which has grown significantly in the last few years.

This is an attractive opportunity for someone who possesses a strong sales ability to aid us in our next phase of growth.

You will join our existing desk based sales team and be responsible for generating Appointments for our Field Based consultants.

Based on experience, we are offering a Salary of £15,000 to £17,500, plus a generous uncapped commission structure which offers an OTE of £25,000+

You will cold call various businesses throughout the North West, promoting our products and services.

We expect our sales executives to lead by example and demonstrate a “can do” attitude, they need to have a hunger to succeed and over achieve sales targets.

You should be articulate, possess strong communication skills and have an ambition to succeed, with the ability to handle objections and rejection constructively.

A high level of energy is crucial, with a drive to over achieving target, but you should also have an ambitious career attitude with a view to achieving long term career goals, whilst noting we also want a team player who works well in a positive manner with other Team Members.

We always look to promote from within our organisation, therefore future prospects such as Field Sales and Team Leadership will be available if successful within telemarketing role.

Minimum Experience Required

• Proven track record in Telephone Sales
• Proven Ability to Self-Generate Leads and Overcome objections

Job Objectives

• To contact all types of businesses on a daily basis and make appointments
• To ensure all appointments are made following the criteria set out by the company
• To promote Fixed Telephone lines, Mobiles, Broadband, Telephone Systems to Businesses.
• To achieve/exceed individual appointment targets set out by the Sales Manager
• To provide effective day to day support for field sales consultants
• To achieve/exceed individual KPI targets set out by the Sales Manager

Knowledge & Skills

• Excellent communications skills; verbal and written
• Driven and self motivated and persuasive
• Enthusiastic and willingness to learn
• The ability to work under pressure
• Strong team worker
• Computer literature

Staff Benefits

• You will be entitled to take your birthday off each year, without deduction from holiday allocation
• A free Broadband and Phone line package is available to each member of staff upon probation completion
• Quarterly incentives are in place, such as race days and team building events
• 3% annual Payrise subject to performance

If you would like to apply for the position, please send your Curriculum Vitae and a brief outline of why you are suitable to: Recruitment "at" lacomms.com or call 01282 682141

Job Type: Full-time

Salary: £20,000.00 to £27,000.00 /year

Experience:

• Sales: 1 year (Preferred)

The Role

We are a Business Telecommunications company, which has grown significantly in the last 10 years.

We are now looking for someone who possesses a strong technical understanding and has good provisioning, billing and fault finding qualities to support the growth of our operations team.

In your role as Customer Service and Provisioning Adviser you will concentrate on customer service and a mixture of provisioning, faults diagnostics (Phone lines/Broadband mainly), billing and general administration work.

You should be calm, fast paced, technically minded, positive with the ability to handle customers and suppliers effectively.

You should have a can do attitude, with a strong desire to succeed and possess excellent I.T, communication and administration skills, with a polite but assertive telephone manner.

Previous Experience Required

• 1 Years Minimum in the Telecom Industry - Mandatory
• 1 Years Minimum in any of the following roles - Provisioning/Faults/Technical Support
• 1 Years Minimum in Customer Services

Job Objectives

• CRM task Management - Quickly and Efficiently
• To provision orders such as Landlines, Broadband, Fibre, VOIP and Mobiles with accuracy and attention to detail
• To log customer faults on phone lines, broadband, VoIP with suppliers and engineering teams effectively and quickly
• To manage technical enquiries in relation to wireless routers, data connectivity and networking.
• To provide effective day to day support to existing customers.
• To be competent with Excel, word, web portals and quick to learn technical processes.
• To manage overall workload effectively; ensuring work is prioritised appropriately
• To collect outstanding customer invoices via card payment and issue collection letters.
• To attend customers site infrequently if necessary

Knowledge, Qualifications and Skills

• Telecom and Customer Service Background - Mandatory Requirement
• Excellent communication skills
• Proactive and positive with a Can Do attitude
• Effective time management and organisational skills
• Competent working alone or as part of a team
• Logical approach to problem solving
• Ability to work under pressure and within time constraints
• Punctual and good attendance
• Good understating of Landlines, Broadband, Fibre, VoIP and Mobile services
• Be considered intelligent and a quick learner
• Computer literature and competent within technical environment
• Driving License & Car Required - To attend infrequent ad hoc site visits if necessary

Staff Benefits

• You will be entitled to take your birthday off each year, without deduction from holiday allocation
• A free Broadband and Phone line package is available to each member of staff upon probation completion
• Quarterly incentives are in place, such as race days and team building events
• 3% annual Payrise subject to performance
• Company Pension Scheme
• Each Friday will be dress down and a early finish will be available subject to performance.

If you would like to apply for the position, please send your Curriculum Vitae and a brief outline of why you are suitable to: Recruitment "at" lacomms.comor call 01282 682141

Job Type: Full-time

Salary: £18,000.00 to £24,000.00 /year

Experience:

• Telecoms: 2 years (Preferred)
• Provisioning: 2 years (Preferred)
• Faults: 2 years (Preferred)