CAREERS

£38,000 OTE

Generous Commission, Pension Scheme, Quarterly Incentives, Field Sale Progression Opportunities

We are a Business Telecommunications company, which has grown significantly in the last 12 years.

This is an attractive opportunity for someone who possesses a strong sales ability to aid our continued growth aspirations.

You will join our existing desk-based sales team and be responsible for generating appointments for our Field Based consultants.

Based on experience, we are offering a competitive Salary, plus a generous uncapped commission structure which offers a realistic and achievable OTE of £38,000+, which our staff are already earning.

The role involves cold calling businesses throughout the North, promoting our products and services.​

You should be articulate, possess strong communication skills and have an ambition to succeed, with the ability to handle objections and rejection constructively.

A high level of energy is crucial, with a drive to overachieving targets. You should also have an ambitious career attitude with a view to achieving long term career goals, whilst noting we also want a team player who works well in a positive manner with other team members.

We always look to promote from within our organisation, therefore future prospects such as Field Sales and Team Leadership will be available if successful within telemarketing role.

Minimum experience required

Proven track record in Telephone Sales

Proven ability to self-generate leads and overcome objections

Job Objectives

To contact all types of businesses on a daily basis and make appointments

To ensure all appointments are made following the criteria set out by the company

To promote Fixed Telephone lines, Mobiles, Broadband, Telephone Systems to Businesses.

To achieve/exceed individual appointment targets set out by the Sales Manager

To provide effective day to day support for field sales consultants

To achieve/exceed individual KPI targets set out by the Sales Manager

Knowledge & Skills

Excellent communications skills; verbal and written

Driven, self motivated and persuasive

Enthusiastic and willingness to learn

The ability to work under pressure

Strong team worker

Computer literate

Staff Benefits

You will be entitled to take your birthday off each year, without deduction from holiday allocation.

A free Broadband and Phone line package is available to each member of staff upon probation completion.

Quarterly incentives are in place, such as race days and team building events

3% annual Payrise subject to performance

Early finish every Friday (3pm) for on target staff.

If you are an ambitious, hard-working individual who is looking for a new challenge, who wants to join a business which will reward your commitment and hard work, then we need to speak to you.

The Role

We are a Business Telecommunications company, which has grown significantly in the last 10 years.

We are now looking for someone who possesses a strong technical understanding and has good provisioning, billing and fault finding qualities to support the growth of our operations team.

In your role as Customer Service and Provisioning Adviser you will concentrate on customer service and a mixture of provisioning, faults diagnostics (Phone lines/Broadband mainly), billing and general administration work.

You should be calm, fast paced, technically minded, positive with the ability to handle customers and suppliers effectively.

You should have a can do attitude, with a strong desire to succeed and possess excellent I.T, communication and administration skills, with a polite but assertive telephone manner.

Previous Experience Required

• 1 Years Minimum in the Telecom Industry - Mandatory
• 1 Years Minimum in any of the following roles - Provisioning/Faults/Technical Support
• 1 Years Minimum in Customer Services

Job Objectives

• CRM task Management - Quickly and Efficiently
• To provision orders such as Landlines, Broadband, Fibre, VOIP and Mobiles with accuracy and attention to detail
• To log customer faults on phone lines, broadband, VoIP with suppliers and engineering teams effectively and quickly
• To manage technical enquiries in relation to wireless routers, data connectivity and networking.
• To provide effective day to day support to existing customers.
• To be competent with Excel, word, web portals and quick to learn technical processes.
• To manage overall workload effectively; ensuring work is prioritised appropriately
• To collect outstanding customer invoices via card payment and issue collection letters.
• To attend customers site infrequently if necessary

Knowledge, Qualifications and Skills

• Telecom and Customer Service Background - Mandatory Requirement
• Excellent communication skills
• Proactive and positive with a Can Do attitude
• Effective time management and organisational skills
• Competent working alone or as part of a team
• Logical approach to problem solving
• Ability to work under pressure and within time constraints
• Punctual and good attendance
• Good understating of Landlines, Broadband, Fibre, VoIP and Mobile services
• Be considered intelligent and a quick learner
• Computer literature and competent within technical environment
• Driving License & Car Required - To attend infrequent ad hoc site visits if necessary

Staff Benefits

• You will be entitled to take your birthday off each year, without deduction from holiday allocation
• A free Broadband and Phone line package is available to each member of staff upon probation completion
• Quarterly incentives are in place, such as race days and team building events
• 3% annual Payrise subject to performance
• Company Pension Scheme
• Each Friday will be dress down and a early finish will be available subject to performance.

If you would like to apply for the position, please send your Curriculum Vitae and a brief outline of why you are suitable to: Recruitment "at" lacomms.comor call 01282 682141

Job Type: Full-time

Salary: £18,000.00 to £24,000.00 /year

Experience:

• Telecoms: 2 years (Preferred)
• Provisioning: 2 years (Preferred)
• Faults: 2 years (Preferred)