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CUSTOMER SUPPORT

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HERE TO HELP

This page contains answers to questions L A Comms customers commonly ask. The service section lists all FAQ categories, if your questions is about billing, faults etc. you can use the filtering tabs. If the answer to your question is not here, then please email us.
  • SERVICE
  • BILLING
  • FAULTS
  • MOVING PREMISES
  1. A business line with provide you with a much quicker response time, on average a residential fault with take around 5 working days to be resolved, whereas a business line with L A Comms on average take 24-48hours to be resolved.

We provide business grade broadband which offers a fast and steady connection as there is no traffic shaping which would cause speeds to slow down at certain times of the day.

Yes we can look at a few different solutions to suite your business needs, one of our account managers can speak with you about your business requirements and then provide you with a solution that will be both cost effect and practical

Yes we can look at a few different solutions to suite your business needs, one of our account managers can speak with you about your business requirements and then provide you with a solution that will be both cost effect and practical

You will have a dedicated account manager who is available 24/7 and the support of the customer service and technical team who are based in Burnley.

In telecoms you always pay your services charge one month in advance, this means your first bill will have charges for the month you have joined plus the month in advance. This is standard practice in telecoms and you should receive a refund from your old provider to offset this additional charge.

Here at L A Comms we use an award winning billing system to ensure that our customers receive accurate bills, so that’s one less thing to worry about.

No, we only charge by the minute so you’re not paying unnecessary calls charges.

No, L A Comms believe you shouldn’t be charged for just trying to make a phone call.

Yes, we offer an E-Billing option or paper billing for those that prefer the more traditional approach.

You would call L A Comms directly, we would then do the initial diagnostics and then pass the fault to Openreach for further investigation if we couldn’t resolve the issue.

No, we a re a tier one provider so any faults will reported directly to Openreach to ensure a quick resolution time

No, you will have a dedicated member of the team who will deal with your fault from logging it right the way through to resolution.

If an engineer needs to attend site then it will be an Openreach engineer that attends

Of course, when you speak with us to report the fault we will ask if where you would like your calls diverting too so that you don’t miss a call

The lead time for booking an engineer to move your line is usually 2 weeks depending on the availability in your area.

Yes, if you are moving address and the new premises is in the same exchange as where you are moving it from then its easier to transfer this over the new site. If not then we can look at different solutions but there will always be a way to make sure you don’t lose your business number.

If Openreach need to install a new line and the new premises then there will be a charge of £125

Once we have placed the order for the move we can look at the Openreach diary to check the availability of the appointments so you can select one that will be suitable for you.

Yes you will need to be on site at the new premises for the engineer to gain access, Openreach appointment slows are AM (8am-1pm) or PM (1pm-6pm) Monday-Friday.

MORE HELP

24 HOUR CONTACT

E: customer.services@lacomms.com
T: 0800 612 6129