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New Business Telephone Line Installation - Analogue & ISDN
26 Apr 2014 | 10:33

Forward Planning

We often find business owners are surprised at the lead time involved in moving their existing phone line to a new site. When a business wants to move their existing telephone line to a new address a series of steps need to be taken before the new phone line installation can be completed.


Whats Involved, can you keep your number?

Firstly your business phone line needs to be checked for eligibility, which exchange does it currently run from and does your new address use the same exchange, if the exchange is different you will need to use a new telephone number, but do not panic, your old phone numbers can be forwarded, ensuring you don't miss any business phone calls.


Once the exchange has been checked, an Openreach engineer needs to be scheduled to install your new phone line, but this installation process will change depending on the type of phone line been installed.


ISDN installation

If you are having a ISDN (digital line) installed, a site survey will need completing prior to installation. This process can take 2 to 3 weeks, which involves and Openreach engineer attending your new premises to check the Line type you have requested can be installed without issue.


If your having a normal analogue line installed, the above process is not normally necessary, unless your site is particually remote, however a appointment needs scheduling for the phone line installation.


Booking the Engineer & Times

A lead time of two to three weeks is usually suffice to schedule the line install, you will then be allocated a AM or PM appointment for the engineer to come and fit your new line. These time slots are AM 08:00 to 13:00 or PM 13:00 to 18:00.


Once you're telephone line is installed and connected you will have a new Line Box installed (the white box which goes on the wall) this will then allow your business to begin making and receive calls on your new business phone line, by simply connecting a traditional telephone.


If you would like more information on how L A Comms can help arrange the installation of your new business phone line.