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Business Broadband – Why is it different to Residential?
09 May 2014 | 11:15

Business Broadband – Why is it different to Residential?

 

We often see some telecom companies advertising residential Broadband at a cheaper price than business broadband, which often leaves many businesses considering why they are paying a high price?

 

Some business will even move from business broadband to residential broadband, but however soon find a number of differences and move back.

 

So what are the differences between residential broadband and business broadband?

 

First and foremost you need to remember that you will remember the service you received when your business needed it, long after you’ve forgotten if they were £5 more on month rental costs. 

 

This is one of the main reasons for the increase in cost between the two types of broadband; Business broadband providers have much better SLA’s (Service Level Agreements). This ensures you business has someone to site within 24 hours if not the same day when there is a fault of issue. 

 

As you can appreciate maintaining this level of customer support business broadband providers need to employ more staff and also train them to a higher technical standard. 

 

Residential broadband normally has a response time of 5 days and for most businesses, having no broadband for 5 days would cause serious problems.

 

Features such as Static IP addresses are often used within businesses for there computers or CCTV, this is something which can only be provided with business broadband, and supported correctly.

 

Formally, residential provider will also stipulate in their terms and conditions their services are not to be used to businesses purposes, this is mainly due to the reasons above that will occur when their client request support.

 

Finally the equipment used for a business broadband is not to the same standard. Using a cheap wireless router or modem can be problematic when it comes to using three and four computers, it may not have enough ports, it may have a poor wireless range and of the the router has a poor chipset of 150mbps or below, this will affect the speed your employee can access the internet, sometime slowing it down to a snails pace.

 

Bandwidth is also a factor to consider when selecting a broadband connection. Remember if you use a residential broadband provider, you will be sharing your Business broadband connection with far too many people, as the sharing ratios are not limited, as they are with business broadband.

 

Every person that uses Facebook, downloads music, streams golf, football etc in  your business working hours will slow the speed been received by your business and the employees your paying to use it.

 

If you would like more information about why L A Comms ensures your business broadband connection will work to a standard that ensures optimum speed and efficiency , whilst having the correct level of trained technical staff to support you 7 days a week, give us a call on 0800 612 612 9

 

Business Broadband