We go out of our way to provide market leading call management services that are both competitive on price and deliver on their promise.
Give your customers confidence with a local number which they know will be charged at a local rate
these are often used if you are a Charity and are a good alternative to an 08 number
usually used instead of a normal 08 number
allows you to get customer across the UK and is cheaper for your customers to call than an
your customers will know that this is a freephone number and can be an added bonus to potential clients
this is a revenue sharing number
This is where a short announcement is played just before the call is connected, ensuring you have the necessary information on how to answer the call.
For some businesses it is not possible to answer every call, therefore it is crucial that the caller is able to leave your business a voicemail, which is turn is emailed to you as a wav file and can be played back with ease and convenience.
This facility provides your business with more control on calls are routed. Requesting the caller makes a selection to speak to the appropriate department ensures your company’s resources are deployed effectively. In addition, you can also set opening hours, ensuring calls are routed to voicemail or another department on an evening.
If your business has busy periods where you could often use and extra member of staff, you may find call queuing is a perfect way to manage those busy periods. Call queuing allows you to point calls a destination number and when used with live queue statistics you can also see how many customers are waiting in the queue, whilst providing alternative routing after the call has exceeded a specific hold period. Voice prompts also enable you make your caller feel value whilst they wait.
You can benefit from daily or weekly call reports which show how many calls have been received on your inbound number. These can help your business better prepare for busy periods or times of day.
This facility provides your business with peace of mind than conversation is ever missed, allowing the recordings to be used for training and purposes whilst validating any conversation with a client.